Terms & Conditions

Nuturing your little acorns as they grow into great oaks – enquire now!

1.1 Opening hours

Nannie Annies Day Care Ltd is open 8:00 – 18:00, Monday to Friday, 52 weeks per year. We offer extended hours 7:00 – 19:00 at an additional hourly cost. Nannie Annies Day Care Ltd are closed on public and bank holidays.

2.1 Drop-off and collection

Drop-off can be agreed between 7:00 and 9:00, collection between 17:00 and 19:00.

2.2 Out of hours collection

The nursery closes at 18:00, unless you have arranged extended hours until 19:00. Children leaving at the end of a normal session should be collected promptly. Any parent who is unable to collect at the correct time needs to inform the nursery immediately to allow us to staff the nursery accordingly. If you collect your child late you will be charged a flat fee of £20.00and £1 per minute thereafter. We cannot accept children before 8:00 in the morning for any reason (unless you have arranged an early drop off) as we will not be staffed so to do.

2.3 Collection security

For security reasons, your child may only be collected by those individuals over 18 years of age you have listed on your child collection authorisation form that is filled out during settling in. Any changes to these named contacts can only be accepted in writing, in advance, and the new named alternate contact must be introduced to the child’s mentor. We will never permit a child to leave the premises unaccompanied or with an unauthorised person.

In the event of an emergency or should you be unable to collect your child for any reason, one of the child’s parents must email the nursery Manager or office staff at the latest on the day of collection including the name of the alternate person, a photograph of the person and a temporary one-time password to be used by the person collecting the child. The emergency contact must bring a valid passport or photo ID for identification. Finally, we will not permit a child to be collected by anyone if the individual appears in our judgement to be unfit to provide for the child’s safety or appear to be under the influence of alcohol or drugs.

3.1 Laundry

Nannie Annies Day care Ltd launder your children’s clothes on site. It is the parents responsibility to name/label your child’s clothing, to avoid confusion with garments that look similar. Nannie Annies Day Care Ltd cannot accept responsibility for any lost or damaged property.

4.1 Transitioning within Nannie Annies Day Care Ltd

Our youngest children start in Baby Willow Room (3 months – 15months), based on your child’s date of birth and/or their level of physical and social development they then move onto Little Chestnuts Room (15 months to 2 years). They will transition into The Great Oak Room (2 -3 years). At age 3 our children move into our Preschool room, Mighty Acorns. You should discuss your child’s transitions and general development regularly with your child’s Mentor or Room Leader to ensure that we meet your child’s needs in the best possible way. Nannie Annies Day Care focus on delivering a unique curriculum for your child based on needs, talents, abilities and interests, your child’s curriculum will suit their own interests and stage of development, and not correspond to their base room.

5.1 Excursions

From time to time, we will arrange visits to museums, galleries, performances and places of interest, and parents have the choice of whether they wish their children to participate or not. You will need to provide written consent in advance of each excursion. Additionally, you will need to consent to our Local Walks policy, whereby we will regularly take your child to the local green, parks, or shops.

6.1 Illness and health and safety

Children may not attend the nursery for 48 hours after the last occurrence if they have nausea or diarrhoea from any cause. If your child is unwell with any infectious illness, any unknown rashes; if they are unwell, e.g. not able to join in activities or require 1:1 care, if they are dependent on liquid paracetamol or within 24 hours of the first dose of any medication not taken before (e.g. the first time they have antibiotics, not each time they are prescribed) and may not return until the condition is diagnosed by a physician who certifies they are able to attend.

Children who become ill while in our care will be looked after until parents can be contacted to collect them and take them home. Parents will be notified immediately at the first signs of any illness. If a parent cannot be contacted, we will contact your named GP. In the event of an emergency the child will be taken to the nearest hospital, accompanied by a senior member of staff from Nannie Annies Day Care, who will act inloco parentis until the parents are able to arrive.

We will not administer medication without permission. We will contact you for approval to give your child liquid paracetamol (one of two medications, including Piriton, kept on site aside from first aid items), and cannot give this to your child until you have provided authorisation, and are on your way to collect your child. All other methods to reduce temperature will be attempted first. If your child’s temperature is dangerously high, we would contact an ambulance. In the event of an allergic reaction, we would call an ambulance. Parents have the responsibility to keep us continually informed of changes in any contact numbers and addresses, or any changes in your child’s medical condition or GP.

Should your child require regular medication to be administered during the hours he/she is in our care at Nannie Annies Day Care Ltd you will need to complete all necessary paperwork in line with our policies. The medication must be prescribed by a doctor and be clearly labelled to include your child’s name and the required dosage. You must take the medication home at the end of each day, as we cannot keep any medications on site except for liquid paracetamol, Piriton and first aid items. It is also your responsibility to notify the nursery of any change to this information on an on-going basis.

Your child’s attendance, during periods of illness or when on medication, is at the sole discretion of the nursery.

We apply sunscreen to children on outings and for outdoor play. Should you wish your child not to receive sunscreen you must request this in writing, however we will be unable to take your child outside in sunny weather.

7.1 Safeguarding and Child Protection

Nannie Annies Day Care Ltd is registered under the Children Act of 1989 as revised in the Children Act of 2004 and the Childcare Act of 2006. We follow the guidelines set by the local authority on safeguarding children and child protection at all times.

8.1 Fees

Fees are reviewed annually. If any changes are deemed necessary, parents will be given at least one weeks’ notice.

8.1.1 Registration fee

There is a one-off fee to register your child of £50, payable when you return the registration form. This is non-refundable and places your child on our waiting list.

8.1.2 Securing a place for your child

Once we have confirmed we have availability for your child and before your child starts in nursery, you need to pay a deposit, equivalent to one month’s fees of your child’s chosen attendance pattern and the first month’s fees in advance.

Deposits are refunded 10 days after the last month of your child’s attendance, subject to all fees and other liabilities to the nursery having been paid in full and providing two calendar months’ notice in writing is given prior to the child leaving. If a child leaves without full notice, we will offset the deposit paid against any outstanding fees and invoice the balance. If your child does not attend the nursery for any reason once the place has been accepted, then the deposit is non-refundable.

8.1.3 Basis of fee calculation

Fees are calculated on an annual basis and then divided by 12. This allows for a consistent amount payable per month regardless of holidays or variations in the number of days in each month. Refunds or deductions cannot be made if your child is ill, on holiday or for any other reason does not attend the nursery. Days that are reserved and not used cannot be re-allocated.

8.2 Payment terms

Fees are to be paid monthly by the 20th of each month. Invoices are issued on the 15th of each month for the following month, and the amount is clearly communicated in the invoice.

8.3 Refunds

We will not refund any fees if your child is absent due to illness, holiday or as required under the nursery’s policies and procedures. The nursery will not refund fees or be in breach of this agreement by reason of any delay in performance or non-performance of its obligations to you due to any event outside its reasonable control. These include, without limitation, any act deemed to be force majeure, fire, war, acts of terrorism, strikes or other industrial action, infectious diseases, epidemics, inclement weather (e.g. snow, flooding, storms), unforeseeable repairs or any failure of public or utility services (such as highway and public transport delays or failures). If this is an area of concern for you, you may wish to look into an insurance policy to cover such a possibility.

8.4 Childcare vouchers

We try to accept all forms of childcare vouchers, in order to provide parents with flexible payment options. However, we treat vouchers on a cash basis, and they are only credited to your account once we have received the payment from the voucher company.
For your child’s first month/months with Nannie Annies Day Care you will be required to pay 100% of fees in advance. Any childcare vouchers received during that calendar month will be credited to your account and deducted from the second month’s invoice (provided they are received before the 15th of the month, our invoice date). Thereafter all voucher amounts will be credited to the subsequent month’s invoice for the period your child.

8.5 Free Entitlement

Nannie Annies Day Care accept both 15/30 hour, 2- & 3-year government funding. To see how this works, please speak to our accounts department. Please note that this legislation is likely to change as the government reviews the code of practice. We will update the admissions process accordingly.

8.6 Late payment

Because of the administrative burden these represent we have found it necessary to levy charges for any late payments. Without restricting any other legal right that we may have, if you fail to pay us on time, we may: charge you an administrative fee of £50 and suspend all services until payment is made in full, which will include the suspension of the child, or even terminate the contract permanently. Charges of £20 per day of late payment.

8.7 Additional charges

Any additional charges – e.g., extra sessions, late collection, out of hours collection, late payment fees – will be added to your subsequent month’s invoice.

10.1 Termination or loss of place

Nannie Annies Day Care reserves the right to terminate your child’s place immediately at the nursery in the event that any fees remain unpaid, where any of the terms and conditions are breached, or if termination of a place is considered to be in the best interests of the nursery or the welfare of your child.

11.1 Bank Holidays and Summer Holidays

Nannie Annies Day Care Ltd are closed for all public and bank holidays. At all other times we are open. Refunds are not available for Bank Holidays or if you chose to take an extended holiday with your child.

12.1 Babysitting

Nannie Annies Day Care Ltd do not sanction any private arrangements made between you and a member of staff. If you make any such arrangements, you are asking the staff member to violate their terms of employment with Nannie Annies Day Care Ltd.

12.2 Employment of nursery staff by parents

We have chosen our staff carefully, based on their training, skills, experience, enthusiasm and abilities. We expect that you will be impressed by their capabilities. Parents may not employ our staff for any purpose on a part- or full-time. On leaving Nannie Annies Day Care Ltd, staff may not work for any Nannie Annies Day Care parents (current or former) for a period of 6 months after their departure, unless specifically agreed between Nannie Annies Day Care Ltd and the parents directly in writing. In the case of permission being given the parents will pay the same recruitment fee.

13.1 Notice of changes in your child’s attendance

Notice that your child is leaving the nursery or decreasing days must be given in writing at least two calendar months before the intended date of departure / reduction. The nursery will acknowledge letters of notice in writing to confirm they have been received.

14.1 Privacy Notice

Nannie Annies Day Care Ltd process personal data including, but not limited to, the following sensitive data: address, telephone contacts, date of birth, email addresses, employment information, gender, physical conditions, disabilities or allergies, dietary requirements, child photographs and care, learning and development records.

We process this information to ensure a safe, secure and healthy environment for your child, to administer first aid/medical care, if necessary, to comply with all relevant government regulations and nursery policies and procedures, to help us understand your child’s needs, talents abilities and interests, our own market research.

We may only share this information under the following circumstances: if you receive government funding with the funding provider, if you receive funding as an employee or a student benefit with your employer/education provider, with any other nursery setting your child may attend, third party processers that are subject to confidential non-disclosure agreements, as required by any court order, law or regulation and if the nursery suspects any child abuse or neglect it will report these concerns to the relevant authorities in accordance with its policies and procedures and regulatory requirements.

15.1 Review of terms and conditions and general points

We reserve the right to unilaterally alter our terms and conditions at any time should this become necessary due to legislative changes. For other changes you would receive written notification regarding new terms and conditions.

The nursery is not responsible for any items left by you or your child at the nursery including, and without limitation, push chairs, prams, car seats, clothing, and toys.

These terms and conditions, along with the fees and registration form (and as may be amended from time to time) represent the entire agreement between you and Nannie Annies Day Care. The terms and conditions will be governed by English Law and is subject to the exclusive jurisdiction of the English Courts.

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